How to Contact the Clearinghouse

Phone:

703-742-4200
Customer Service Hours: Mon.-Thu., 9 am-7 pm, & Fri., 9 am-5 pm, ET

Fax:

703-742-7792

e-Mail:

service@studentclearinghouse.org

For help with a transcript order, email
transcripts@studentclearinghouse.org

Mail:

National Student Clearinghouse
13454 Sunrise Valley Drive, Suite 300
Herndon, VA 20171

Deferment Forms & Collection Letters
If you received a deferment form, please take it to your school's registrar office. Do NOT send it to the Clearinghouse. 

If you are eligible for deferment, but received a collection letter, contact your lender or loan servicer to verify your deferment status. If your lender or servicer is unable to verify your deferment, contact the Clearinghouse.